As we approach Christmas – a time when human connection is perhaps most cherished – I’ve been thinking about this more.

On 11 th  September, I headed to Ideas Fest, an informal event for entrepreneurs and those that might call themselves disruptors, creatives, change-makers, decision-makers... or just plain curious!   Though corporate in nature, the event was themed as an outdoor festival (think our own, very small, Glastonbury!) – a trend I’m seeing more business events follow to improve accessibility and inclusivity.   It was a varied, thought-provoking day, but there’s one topic I’ve found myself returning...

In many ways, conflict is inevitable. It’s normal to encounter people with opposite opinions or characters in day-to-day life, and the workplace is no exception – in fact, it’s probably one of the most susceptible environments to conflict, given that we spend up to five days a week there.